Improving tourism and hospitality services

Bibliographic Details
Main Author:	Laws, Eric , 1945-
Format:	Book
Published:	Cambridge, MA : CABI Pub. , c2004.
Subjects:	Consumer satisfaction. Hospitality industry. Tourism.

Description
Physical Description:	xviii, 203 p. : ill. ; 22 cm.
ISBN:	0851999956 (pbk.)

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