The civil service of Malaysia : Towards excellence through ISO 9000 : (Improvements and developments in the civil service of Malaysia 1996 - MALAYSIA; Malaysia , Unit Pemodenan Tadbiran Malaysia (Kuala Lumpur : Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), 1997)
Keywords: Civil service -- Malaysia; ISO 9000 series standards; Public administration -- Malaysia; Quality control -- Standards -- Malaysia